Our Maintenance Workforce is Ageing - Here’s How to Keep Their Genius
As experienced employees retire or move on, and workforce changes accelerate people often take decades of hard-won knowledge with them. The risk of losing institutional knowledge becomes real and costly. This session dives into how knowledge loss affects productivity, innovation, and business continuity. We will look at what top companies are doing to stop it, share strategies for capturing expertise, and highlight practical methods to preserve institutional memory.
- Identify and capture critical knowledge before it walks out the door
- Tools and techniques for capturing institutional knowledge
- Human-led practices (mentoring, culture-building) that complement technology in retaining knowledge
- Building a sustainable, collaborative culture that values and rewards knowledge sharing
Key take-aways include:
- Learn how to leverage AI to capture and preserve critical employee knowledge
- Gain a framework for a knowledge-sharing culture
- Use a practical action plan for knowledge retention
Darren is based in Seattle and is Leadership and Talent Development Manager at Amazon after senior positions within Microsoft and the Bill and Melinda Gates Foundation. He specialises in leadership development, skills mapping, and talent strategy, helping organisations future-proof their teams. With deep experience in talent development, Darren guides leaders in capturing critical know-how, navigating workforce transitions, and building resilient, high-performing teams ready for the challenges of a fast-changing business landscape.